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Customer Care

Rivers' Edge Countertops Commitment to You

Once you’ve experienced the Rivers’ Edge difference from first consultation through installation, you will never shop anywhere else for countertops. Because we are pros, we know what questions to ask you in order to determine the best countertop design to achieve the outcome that you desire.

We don’t cut corners in our initial consultation. We make sure that we understand your vision for the environment that you want to create. We take great pains to be sure that our measurements accurately reflect your concept by using our unique digital manufacturing process. We then give you a delivery date that we live and die by. Our highly-skilled installers will leave the work area cleaner than when they arrived. They will answer all of your questions and make sure that you are delighted with your new countertop.

How to Care For Your Stone

Blot up spills immediately

Acidic substances like wine, coffee, fruit juices, tomato sauce and sodas will not etch granite like they do marble, but they could potentially stain the surface. Cooking oils may also leave a stain if not wiped up.

Clean surfaces using a sponge or soft cloth

Using a specially formulated natural stone cleaner is recommended to keep your tops in the best condition and protect the sealer, but hot water will do for quick clean-ups.


You will want to apply a sealer to your granite countertop every one to two years to keep it protected. 

Use trivets and hot pads under pots & pans

Yes, you can take a hot pot off the stove and put it right on granite countertops without any problems. It is possible for granite (or any stone or quartz) to suffer "thermal shock" and crack, but rare.

Use cutting boards

Avoid the possibility of scratching the surface. Cutting on stone will dull and damage your knives' edges quickly.

Never use generic cleaning products

Such as bleach, glass cleaners, de-greasers or other common household cleaners. You also don’t want to use any cleaners containing vinegar, ammonia or lemon/orange cleaners. These products that you buy at your local store contain acids, alkalis and other chemicals that will degrade the granite sealer (and will etch marble) leaving the stone more vulnerable to staining. You can purchase cleaners especially made for stone countertops at your local Home Depot or Lowe’s and we can also recommend some of our favorites. 

No sitting or standing on your countertops

Unlike laminate countertops, granite, marble and quartz countertops are very hard, but not flexible and they DO NOT have a plywood backing so too much weight in one spot could cause a crack.

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